Having issues receiving comments made to your post?

Welcome to our comments troubleshooting guide.

If you are experiencing issues while replying to your comments, please refer to our guide on how to answer comments for step-by-step instructions.

Please make sure your social network accounts meet the following requirements:

  • Facebook: Must be linked to a business page with business page permissions.
  • Instagram: Must be registered as a business account.
  • LinkedIn: Must be connected to an organization, not a personal page.

If you are experiencing issues with comment connections, there are 3 possible cases and solutions:

Case 1: Connection and Loading Errors

If the issue is related to connection errors or failure to load comment information, follow these steps:

Step 1. Login to LikeIt Social

Step 2. Go to the “My Clients” section in the left-side menu.

Step 3. Go to the “Business” section.

Step 4. Select the business that is having trouble loading information.

Step 5. Click on the social media icons (Facebook, Instagram, and LinkedIn) and disconnect and reconnect the socials to ensure an active connection.

Step 6. Check if the information is now loading. Note that if the connection was previously disconnected or poorly connected, information created before the connection will not appear and only new information will be available.

Case 2: Permission Issues

If the issue persists after reconnecting and information is not updating, this could be a result of an issue with the connection permissions. Follow the steps in Case 1 and during the connection, make sure all permissions are complete. Incomplete permissions may affect our ability to access functionality.

Case 3: Account Issues

If none of the above solutions work, there may be an issue with your account. All or some actions may have been restricted by either Facebook and Instagram (Meta) or LinkedIn. Check your accounts and reach out to each social’s help center for assistance.

If the issue is not covered in the above cases, please contact us with details about your accounts and connections, and we will be happy to help resolve the issue.