The 다이렉트 메시지 provides a feature to manage messages received from various social media platforms in an integrated manner.
You can efficiently check and respond to all messages without having to check them individually on each social media platform.
Preparation for Use #
For smooth use, please review the following sections and the content of each section.
- Business Preparation: Business Creation and Social Media Linking
Guide #
Viewing Social Inbox #
Here’s how to check messages by business:
- Click the [ Select a Business ] button to select a business.
- Select the social media you want to check from the tabs below.
- Click the message you want to check from the message list.
Social Inbox Management #
- Message Reply: You can reply to a message by clicking on the message you want to respond to.
- Read Status Management: You can manage the read status for each logged-in user.
- Check Status Management: You can manage whether a conversation has been reviewed using the [ Check conversation ] button. (This button is for sharing whether an administrator has reviewed a message when multiple administrators are managing messages.)
Caution #
Replies to Facebook and Instagram messages are only possible within 24 hours of receiving the message.
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