Unified Inbox for Seamless Social Engagement

Collect and manage important comments, messages, and reviews at a glance, and communicate with customers quickly with AI-based automatic responses. Team collaboration features also enable efficient division of labor and prevention of response conflicts.

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Smarter Social Interactions

  • Integrated content search by social channel in each menu of Review/Comment/Message
  • Filter by business or post unit
  • Sort by latest, channel, and status to maximize work efficiency
  • Real-time updates considering team collaboration

You can check the content of various social channels at a glance within each menu of reviews, comments, and messages. Filtering functions by channel and business unit allow the team to accurately categorize and respond to the information they need, and maintain consistent responses.

AI-Powered Response Assistant

  • AI automatically provides real-time answers to reviews
  • Maintain brand consistency with brand-specific header/footer settings
  • AI-based response recommendations for messages
  • Improves team productivity by reducing repetitive tasks

AI automatically suggests draft responses to help you respond quickly to customer messages and reviews. Save time by setting your brand’s signature phrases and focus on more important conversations.

Team Collaboration & Collision Prevention

  • Manage the read status by user
  • Prevent duplication with the response confirmation display function
  • Manage the confirmation status to know the response review, so you can check whether the team members reviewed the review, comment, and message.

You can check the response status for reviews, comments, and messages in real time, so you can avoid duplicate responses and respond faster.

Engagement Insights

  • Check the number of likes/comments/shares per post
  • Provide a dashboard of engagement indicators by channel

We provide metrics such as number of likes, number of comments, number of messages, and response rate to help you quantitatively understand customer engagement. Real-time statistics help you understand which content elicits the most responses and reflect them in your strategy.

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